Privacy Policy

Introduction
We value your privacy and are committed to protecting your personal information. When you visit our website www.aquaseparate.nl and/or its subdomains (hereinafter: “Site”), when you make a purchase in our webshop or register for our newsletter, Aqua Separate BV (“ Aqua Separate BV ” or “ we ") personal data. We also process personal data if you apply for a job at Aqua Separate BV . We also process personal data from our suppliers. The term 'personal data' includes all information relating to an identified or identifiable natural person. When processing personal data , Aqua Separate BV qualifies as the controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).


This privacy policy is intended to inform you how Aqua Separate BV collects and processes your personal data and to provide you with information about your legal rights under the GDPR.


We would like to point out that we do not intend to collect personal data from persons under the age of 16, unless they have permission from their parents or guardian. Since we cannot verify whether a person is over 16 years old, we strongly encourage parents to be involved in their children's online activities.
If we are required to collect by law or under the terms of an agreement we have with you and you do not provide the information requested, we may not be able to perform the agreement we have or are trying to enter into. (e.g. to deliver you products that you would like to order). If this is the case, we may have to cancel the order you placed with us, but we will notify you in advance.

It is important to read this privacy policy together with our terms of use and conditions. We encourage you to read this Privacy Policy, Terms of Use and Terms carefully.



About us

Aqua Separate BV : a private company incorporated under Dutch law, established in Beverwijk (Netherlands) and registered with the Chamber of Commerce under file number: 89381491 , trading under the trade name " Aqua Separate BV ".


If you have any questions about our privacy policy, how your personal data is handled or if you would like to exercise your privacy rights, please complete the contact form or contact us at the address below.

Aqua Separate BV

Wijkermeerweg 40J
1948 NW, Beverwijk
The Netherlands


Please note that this privacy policy does not apply to third-party websites connected to this site via links or applications. Clicking on such links may allow third parties to collect or share information about you. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner as we have no control over these websites and are not responsible for their privacy policies. We therefore recommend that you read the privacy policies of these websites before clicking on any links or using the websites accessed via such links.

Personal data we collect and purposes for which this data is collected

Customers and potential customers
 We may process the following (categories of) personal data of (contact persons of) our (potential) customers if and when this is necessary for our order administration:
- Name and address details (surname, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Date of birth;
- E-mail address;
- Payment details;
- Order details including order history.
- We process this data for the following purposes:


If applicable: to register as a new customer:

- To inform you and contact you about your order, our products, ordering methods, payments and applicable terms and conditions;
- Delivery of ordered goods;
- Dispute resolution including collection;
- To comply with our legal and regulatory obligations.


We may process the following (categories of) personal data of (contact persons of) our (potential) customers if and when necessary for our service administration:

- Name and address details (surname, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Phone number;
- Date of birth;
- E-mail address;
- Order Details;
- Payment details;
- Service requests;
- Other personal data that may be processed in the context of handling the service request, such as order history.


We process this data for the following purposes:

- Respond to questions;
- Providing service;
- Logging data for insight and improvement;
- Creating replacement orders;
- Dispute settlement;
- To comply with our legal and regulatory obligations.


We may process the following (categories of) personal data of (contact persons of) our (potential) customers in our customer marketing database:

- Name and address details (surname, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- E-mail address;
- Phone number;
- Date of birth;
- Transaction data such as order history;
- For direct marketing messages: email address, IP address, open rate and time of opening, click rate including timestamp related to URLs visited in the message.


We process this data for the following purposes:

- Providing information about us and our products, including updates on changes to our Terms and Conditions, Terms of Use and Privacy Policy;
- Direct marketing about our products and/or services, including promotions, competitions, prize draws and related events;
- To analyze whether our messages are opened and to determine which parts of our messages are most interesting to our newsletter subscribers;
- Research and development;
- Dispute settlement;
- To comply with our legal and regulatory obligations.

Suppliers
We may, if necessary, process the following (categories of) personal data in our supplier administration of persons from whom we purchase products or services or who work for our suppliers:
- Name and address details (surname, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Other contact details (telephone number, email address and similar data necessary for communication);
- Information about your company such as company name, business address, zip code, business email address and telephone number;
- In some cases, depending on the type of service: a statement of good conduct and information regarding an identity document;
- Data for the purpose of placing orders or purchasing services;
- Data for calculating and recording fees and expenses and making payments, including bank account numbers;
- Other data the processing of which is required or necessary to comply with applicable law


We process this data for the following purposes:

- Placing orders and purchasing services;
- Calculating and recording income and expenses and making payments;
- Collecting receivables, including handing over these receivables to third parties and other internal management activities;
- Arranging the transport of goods and services to be delivered to the parties involved;
- Maintaining contacts between us and customers or suppliers;
- Dispute resolution and audits;
- cooperate in the levy or collection of taxes;
- To comply with our legal and regulatory obligations.


Applicants
 If you apply at Aqua Separate BV . ., we may process the following (categories of) personal data if and when necessary to process your application:


- Surname, first names, initials, title, gender, address, postal code, city;
- Telephone number, email address and similar information necessary for communication;
- Date of birth, place of birth, nationality;
- Contents of your CV, level of education, employment history, references and availability;
- your reasons for applying;
- Information about the position you have applied for;
- Bank account number (only for expense reimbursement).


We process this data for the following purposes:

-Assessing the suitability of the person concerned for a vacancy or possible vacant position (recruitment and selection), including handling related questions and complaints;
- Dealing with costs incurred;
- Internal controls and corporate security service;
- To comply with our legal and regulatory obligations.


Notifications and communications from our site
Communication about our products and/or services

We will from time to time send you email notifications and free newsletters containing offers, suggestions and other information. Some notifications are messages regarding us and our services, including confirmations of orders for our products. You may “opt out” of receiving such communications by following the “Unsubscribe” instructions in the email.

Legal or security communications

 We also send communications that are required for legal or security purposes. For example, certain notifications are sent for your own protection. In other cases, these notices include changes to various legal agreements, such as privacy policies or terms of service. Generally, you cannot unsubscribe from such emails.

Delete your data
If you would like us to delete your personal information and your account, please contact us via the contact form. We will take steps to delete your information as quickly as possible, but some information may remain in archived/backup copies for our records or as otherwise required by law. You may not delete any information relating to our communications regarding the specific Services we provide to you if you wish to continue receiving such Services, including orders for our products. Deletion of your personal data is subject to our obligations set out in the section regarding retention of personal data.

Payments
If you choose to pay with Klarna, Klarna may (under its legitimate interest) perform a credit check or issue the payment information collected from payments to a third party credit institution for processing payment information. You can object to this at any time.


Legal grounds for processing
We process your personal data on the basis of one or more of the following legal grounds:

- When this is necessary for the performance of an agreement to which you are a party or for the performance of pre-contractual actions at your request, e.g. we need your data to process your order;
- When this is necessary to comply with a legal obligation;
- When this is necessary to pursue our legitimate interests or the interests of a third party, e.g. to manage our relationship with you;
- With your permission, for example when you sign up for our newsletter.

If we process your personal data based on your consent, we will request this separately from you. You can withdraw your consent at any time. Please note that withdrawing your consent will not affect the lawfulness of the processing of your personal data prior to the withdrawal of your consent.

If you have specific questions about the legal grounds on which certain personal data are processed, we are happy to provide you with additional information and you can always contact us via the contact form.

To whom do we provide your personal data?
We do not disclose your information to third parties ("recipients" for the purposes of privacy laws) unless this is necessary for the proper performance of the purposes described in this privacy policy. For example: to fulfill your order, we need to share your information with payment providers and shipping companies. We may share personal data with our service providers, such as hosting providers, email services and (other) software suppliers, payment service providers, transport companies, lawyers, etc. We may also share your data if necessary to defend rights. or property of Aqua Separate BV . , and as necessary to protect the personal safety, property or other rights of the public, Aqua Separate BV . , or its customers or employees.


The third parties to whom the personal data are made available are obliged to treat your personal data confidentially. If these parties are regarded as 'processors' within the meaning of privacy legislation, we ensure that a processing agreement is concluded with these parties that meets the requirements set out in the GDPR.

Your personal data may be included in whole or in part when taking over Aqua Separate BV . a sale of (part of) Aqua Separate BV . .; a merger or merger involvement; during a bankruptcy; dissolution or other transfer of our company. This means that your personal data may be transferred to a new owner or successor to ensure that our services can be continued.


In order to provide our services, we may need to transfer your personal data to a recipient in a country outside the European Economic Area that offers a lower level of protection for personal data than that provided by European law. In that case , Aqua Separate BV . ensure that any such transfer of personal data complies with applicable law, for example by concluding a model contract drawn up for that purpose and approved by the European Commission.


How long do we keep your personal data?
 We will not retain your personal information in identifiable form for longer than is necessary for the purposes set out in this privacy policy.
The personal data in our order administration will in principle be deleted no later than two years after the order in question has been processed. The personal data used for website analysis is kept for a maximum of 24 months. The personal data in our service administration and customer marketing database will be kept for five years after the customer file has been closed. The email address used for newsletter subscriptions will be removed from our mailing list once you choose to unsubscribe.

In principle, the personal data of suppliers will be deleted no later than two years after the relevant order has been processed.

The personal data that you provide to us for your application will be retained for up to four weeks after the end of the application procedure. You can choose to give us your consent to store your personal data for one year after the end of the application procedure. This allows us to contact you if vacancies become available that may be of interest to you. The personal data you have provided in the context of your application will become part of your personnel file when you start working at Aqua Separate BV

In addition to the above retention periods, we may need to retain certain personal data to comply with legal retention obligations, such as retaining certain accounting data for 7 years from the end of the year in which the relevant data is lost. current importance for (tax) business operations in connection with our tax retention obligation arising from Article 52 of the State Tax Act.

The specific retention periods referred to above may become longer or legal retention periods may apply that we must comply with. We may also retain personal data for a longer period if this is necessary for our legitimate interests, such as when this is necessary for the resolution of legal disputes.

Security of your personal information
 We have taken security measures to reduce the risk of misuse, loss and unwanted disclosure of and unauthorized access to personal data. Our employees and business partners are obliged to maintain confidentiality and adhere to instructions aimed at adequate protection of your personal data.
We have procedures in place to deal with a personal data breach and will notify you and the applicable regulator of any such breach where we are legally required to do so. If you have any questions about the security of your personal data, or if you suspect or have indications of misuse, please contact us at info@aquaseparate.nl.

Your Privacy Rights
 You have the following rights with regard to the processing of your personal data by us:

- the right to ask whether we are processing your personal data and, if so, access to your personal data;
- the right to rectification of your personal data if it is incorrect or incomplete;
- the right to have your personal data deleted ('right to be forgotten');
- the right to object to the processing of your personal data or to restrict the processing of your personal data;
- the right to withdraw consent to the processing of your personal data at any time, if the processing is based on your consent;
- the right to receive or transfer your personal data by or to a third party designated by you in a structured, commonly used and machine-readable form ('right to data portability').

If you wish to exercise any of the above rights, please contact us via the contact form or at the address given in the 'Contact' section.

Please note that to prevent fraud and abuse, we may need to request specific information from you to help us confirm your identity. We may also contact you to ask you for further information regarding your request. If you would like to access personal information associated with a cookie, please be sure to include a copy of the cookie in question. You can find the cookie in your browser settings.

We will let you know within one month of receiving your request whether we can meet your request. This period can be extended by two months in specific cases, for example when a complex request is made. We will notify you of such an extension within one month of receiving your request. Based on privacy legislation, we may refuse your request under certain circumstances. If we do, we will explain the reasons for the denial. If you object to the processing of your personal data for direct marketing purposes, we will always respect this request. You will find more information about your privacy rights on the website of the Dutch Data Protection Authority.

How can you file a privacy complaint?
If you have a complaint about the processing of your personal data by us, we will do our utmost to resolve it together with you. You have the right to file a complaint with the competent supervisory authority at any time. In the Netherlands this is the Dutch Data Protection Authority. If you live or work in another country of the European Union, you can file a complaint with the competent supervisory authority in that country.

As a data subject you have the following rights:

In accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us, to the extent that this information is described therein;

In accordance with art. 16 GDPR, you have the right to demand immediate correction of incorrect or incomplete personal data stored by us;

In accordance with art. 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless further processing
– exercise the right to freedom of expression and information;
– to comply with a legal obligation;
– for reasons of public interest, or
– is required to assert, exercise or defend legal claims;

In accordance with art. 18 GDPR, the right to request restriction of the processing of your personal data, to the extent that
– denies the accuracy of the data;
– the processing is unlawful, but you refuse to erase it;
– we no longer need the data, but you need it to establish, exercise or defend legal claims, or
– has objected to the processing in accordance with Art. 21 GDPR;

In accordance with art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another controller;

The right to in accordance with art. 77 GDPR to file a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our head office.


Changes to this privacy policy
 We reserve the right to change this privacy policy and will always post the most current version of this privacy policy on our website. If substantial changes are made that may significantly affect one or more data subjects, we will endeavor to notify the relevant data subjects immediately.

This privacy policy was last changed on 01-05-2023.